• What is the return policy ?

    Products purchased from Impressions website are only exchangeable for store credit , if the Item is a Stock item and Not a Special Order.


    You must contact us within 3 days of receiving o obtain a return Authorization . You will be charged a ReStock fee of 15% . In addition you are resposnible for the return shipping and will not be credited back for the original shipping cost.


    Products purchased in store , and are an In stock item , can be exchanged within 7 days for Store Credit or exchange.


    Special Order items or Any item Not in Stock , is NON Exchangeable or returnable.


    Any further specific questions, please contact a sales associate

  • What if the item is received damaged or defective ?

    All products are governed by the individual companies warranties. Whether purchased In Store or Via the website.


    Any products , purchased thru the website,  that are received Damaged or Defective , must be reported within 24 hours of receiving. 


    You are required to send pictures , and keep all the original shipping pacaging .


    Damaged claims will be processed for breakage.


    Any defect in the original manufacturing process or in the products use , will require a claim to be filed with the appropriate products warranty department.


    If you need any assistance in processing the warranty claim , plese contact our customer service department.

  • I purchased an item, but it as ruined in use ?

    Many of the products require extra care.

    Such as possibly Not Dishwasher safe or other care instructions that are included in the packaging.


    Should anything happen to the product , while adhering to the care instructions , they will be governed by the Products company warranty policy.


    If you need assistance filing a claim with the companies warranty department, please contat our customer service center.

  • I see product online , Can I pick it up ? and is it Same price ?

    in store items may not have same Priing as Online. Furthermore , some items may only be available either online or In-Store. 


    Pricing or Specials found online , can be strictly for Non Pickup situations. And incur the shipping and handling fees as per specific items.


    Please call the Store and speak with an associate -  or email us your questions.